Not completely satisfied with your purchase? We are so confident that you will be satisfied with our top-quality products that we offer a One Year full money back guarantee*.
Whatever the reason, Tree of Life Botanicals customers can receive a prompt refund at any time by simply sending the unused and empty product containers back to us, with your name and invoice number, within one year of the date of purchase for a full refund minus shipping fees. Please use this “contact us” form to begin your refund process.
*Limited to orders of $350 or less.
To initiate a return, please email us or contact us by telephone at 719-299-1664 to receive your Return Merchandise Authorization (RMA). When contacting us, please have your order number available.
All product(s) must be shipped to Tree of Life pre-paid, as we do not accept shipping collect packages. We recommend you use a shipping method where you can track your package, as risk of loss in shipping is solely borne by the Customer. If the product is not received by Tree of Life, it is the responsibility of the Customer to trace the shipment and no credits will be applied until the items are received at our distribution center.
The shipping address is:
Tree of Life Returns
5201 Constitution Ave NE
Albuquerque, NM 87110
We generally ship all items the same business day of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on our website.
We fill most domestic orders via U.S. Postal Service First-Class mail, which generally results in delivery within 2 to 3 days. Tree of Life Botanicals requires a signature at delivery for all orders with a value of $250 or more.
Requests for use of a courier service or overnight shipping cannot be processed on this web site. Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Tree of Life Botanicals is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including without limitation laws, rules, regulations or acts of any government, embargoes, blockades, armed conflict, terrorism, labor disputes, delays of carriers or suppliers, shortages of material, accidents, fires, floods, weather conditions and any other acts of God.
Unless otherwise noted on this web site, delivery of products is FCA (Incoterms (2010), the international rules for the interpretation of trade terms of the International Chamber of Commerce) Tree of Life Botancials facility where the products you order are located at the time of shipment. This means that you will be charged for the cost of shipping, and title and risk of loss will pass to you upon Tree of Life Botanicals delivery of the products you order to the U.S. postal service or courier service.
